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And since there was a mistake, the board said Microsoft is liable for the damages caused. It is also of the opinion that Microsoft hadn't carried out the service professionally, carefully or in the interest of the subscriber.
#Windows 10 ruined my laptop install#
The dispute board has ruled that Microsoft had no contractual right to install Windows 10 without asking for permission. The ombudsman said its office had received numerous reports about the way Windows 10 was appearing on systems and that some machines were more prone to crashing afterwards. However, the ombudsman considered it a direct marketing tool for Windows 10 that was installed without express consent from consumers. Microsoft negotiated a settlement with Finland's Consumer Ombudsman in February last year after it was taken to task over the Get Windows 10 (GQX) application, which Microsoft defined as a "recommended update" that automatically installed on users PCs. The decision could see follow-on complaints from other Finnish users who suffered damages as a result of the unwanted upgrade. The Consumer Disputes Board considers the software updates in the purchased Windows license to be covered by Finland's Consumer Protection Act, which requires the provider be able to prove the service has been performed correctly. It also didn't dispute the link between error and the damage it caused. Microsoft didn't deny Windows 10 could have been downloaded without the user's permission, according to the report.
#Windows 10 ruined my laptop upgrade#
The upgrade also broke a surveillance camera setup he was using to watch a remote property. He told YLE he spent time and money recovering files and buying spare parts. He claimed to have contacted 15 Microsoft support staff, but the problems couldn't be resolved. SEE: Windows 10 April 2018 Update: An insider's guide (free PDF) The man reported his computer "gave an error message that the device should be repaired" after the upgrade failed. Windows 10 unexpectedly and without permission began installing on the complainant's newish laptop, which was running Windows 8. The Finnish complainant, spotted by MSPowerUser, had asked the board for Microsoft to pay €3,000 for the hassles he faced after the unwanted Windows 10 upgrade. Microsoft's German subsidiary that year also voluntarily vowed never to force a new version of Windows onto PCs after being sued by a German regional consumer protection agency over the same issue. The unexpected upgrades were also the basis of a class-action lawsuit filed in 2017. It angered users across the world, and in 2016 Microsoft paid one US complainant $10,000 to end litigation over the issue. Today customers on older versions of Windows must pay for the upgrade.
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